Site Information

Shipping Information

Chocolate Always’ standard shipping for small orders is 2 Day FedEx, Monday through Wednesday.  Delivery days are Wednesday through Friday (with the exception of Holidays).  We require all shipments to require FedEx to obtain your signature in order to deliver your order.  Delivery without a signature is not an option.  If you will not be at the delivery address to receive your order, consider shipping to a work address or other address where someone can sign for it in accordance with FedEx policies.  Chocolate Always does not ship to PO Boxes or APO addresses.  Chocolate Always reserves the right to determine if special shipping and handling fees will apply to your order and you agree to pay all such fees based on Chocolate Always’ determination of weather conditions and other shipping conditions that might affect our products.  Chocolate Always is unable to ship orders when the temperatures are anticipated to reach 90 degrees (Fahrenheit), anywhere in transit as determined by Chocolate Always in its sole discretion.  These orders will be held until an acceptable temperature range is anticipated by Chocolate Always in its sole discretion.  Time and weather conditions permitting, our shipping department will contact you with details. Chocolate Always reserves the right to utilize alternate shipping means and methods in its sole discretion or to change its standard shipping policy in its sole discretion.  In all cases, Chocolate Always is not responsible for the shipping or condition of our products once they leave our facility. However if product arrives damaged, report it to customerservice@chocolatealways.com and we will assist you in a replacement shipment and claim against the carrier or delivery service.

No C.O.D. orders can be accepted.  The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.  There may be occasional delays beyond the posted order processing time.  If you do not advise us that you would like to cancel the order before we have shipped an order, we will keep the order active until the order is cancelled or delivery occurs.  These shipping terms are accepted by you by placing an order with us.

Shipping & Handling

We ship all orders via FedEx 2-day delivery. Orders are shipped Monday through Wednesday to prevent extra handling and possible heat damage associated with shipments in transit over the weekend.

Warm Weather Handling

Chocolate begins to melt at 75°F. Insulated packaging, extra cushioning and freezer packs are used to protect shipments when the temperature in South Florida, at the destination, or during transit may exceed 80°F.

Minimum Orders And Fees

Minimum Order:        1 Case of 10 Bars. We do not mix or split cases.

Warm Weather Fee:  $1.00 per case with a $4.00 minimum charge.

Extra Cushioning:     $1.00 per case with a $4.00 minimum charge (unnecessary if using Warm Weather Handling)

Alaska & Hawaii:       Shipping surcharges apply. Please call us to calculate the cost for you.